Welcome to Martcom Online!

To make your purchase as simple and easy as possible, please refer to the store policies listed below.

Check Out

Check-Out Now

Check-Out Later

If you do not choose to Check-Out now, you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact us to arrange payment. We will automatically send you an e-mail within three hours of an auction closing. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.

You may also continue purchasing additional items from our auctions or eBay store. You have 5 days days from the end of the first purchase to add additional items to your order. Make sure all of your auctions have ended prior to checking out. All of your purchases will be consolidated into one checkout!

Payment

We accept payment via PayPal. If you do not have a PayPal account this is no problem as PayPal allows guest payment by credit card.

Shipping

Purchased items will be despatched within two working days (although we do try to dispatch sooner). Shipping method will be either Courier or Royal Mail depending on the value and destination. If you have any particular requirements regarding delivery, please let us know.

Cancellation Policy

• You can cancel your contract at any time up to 7 working days starting the day after delivery. To do this, please follow our Returns Procedure. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
• If you cancel you must return the goods at your own expense.
• You must ensure that the goods are packaged adequately to protect against damage (see Returns Procedure).
• If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
• Refunds or credits will be subject to a 20% restocking fee unless other terms have been agreed before the order was placed.
• This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Returns Procedure

This procedure applies to both cancellations and warranty returns. Any variations are noted.

1. Please contact us by telephone, email or letter to request an RMA. Please let us know the following information: your name, address and telephone number; your order reference number; the part number and serial number of the item to be returned; details of the fault (if applicable) and reason for return.
2. If your request is valid, we will issue you with an RMA number and any specific return instructions.
3. Return the item as instructed. Unless otherwise instructed, you are responsible for the condition of the goods until they are received by us and you must:
   • ensure that the goods are packaged adequately to protect against damage.
   • enclose a letter or note containing the RMA number to help us identify the item when it arrives back with us.
   • Use a tracked shipping method with insurance covering the full purchase price of the items
4. We will inspect and/or test the returned item soon after we receive it to verify that it is the same item that we sent you and to identify any faults or damage.
5. For warranty returns, if no fault is found we will return the item. If the item is found to be faulty and not caused by user negligence then we will send a replacement. If an exact replacement (vs listing specification) is not available we will offer you an alternative or a refund.
6. For cancellations, if the returned item is in the same condition as when it was originally sent out, then we will offer a replacement, alternative or refund as appropriate. Please see Cancellation Policy for further conditions and information

If there is any doubt please call us.